Grievance redressal

We want to put things right quickly. If you are unhappy with an order, a reading, a payment, the way we handled your data, or anything on this site, here is how to reach us.

1. Write to us first

Use the Contact page or write to support@example.com with your order number if you have one. We acknowledge every message within 48 hours and usually reply within one working day.

2. Grievance officer

If you are not satisfied with our reply, or your concern is about your personal data, write to our grievance officer:

• Name: Aakash Verma
• Email: support@example.com
• Address: Horovista,

The grievance officer acknowledges a complaint within 48 hours and resolves it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require, and keeps you informed along the way.

3. If you are still not satisfied

You may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or the consumer commission for your area. For a concern about personal data, you may approach the Data Protection Board of India once it accepts complaints.